Privacy Policy
Effective Date: FEB 8, 2023
1. Intro
Synqua Games Pvt Ltd is a technology and entertainment company that designs, develops, and publishes mobile games and mobile apps. This Policy governs and details the main principles that Synqua Games applies to the data we collect and process to develop, publish and monetize websites, mobile games, and applications (collectively the “Services”).
Your privacy and the security of your personal data is, and will always be, enormously important to us. Where this Policy refers to "personal data" it is referring to any information that relates to an identified or identifiable living individual.
This Policy applies to websites, mobile applications, forums, and every kind of blog of Synqua Games and any other online or offline services provided by Synqua Games. It also applies to our marketing and advertising activities on all platforms and other services that we may provide to you from time to time.
Under this Policy, your personal data shall be processed in order to provide the Services once you download our mobile application, access and/or play our games, or interact with our websites or other Services. If you have any other concerns about providing data to us or it being used as described in this Policy you should not use our games or other Services.
2. Why We Collect Personal Data
When you install our mobile games and use our Services, we can or our partners can collect and process some of your data for different legitimate purposes. You will find below explanations regarding the reasons why we may collect data and the legal bases Synqua Games relies on in each case.
We and/our partners may collect data:
For all data processing activities that rely on users’ consent, you can withdraw your consent at any time from the “settings” page in our various applications. Please only note that in the case where you withdraw your consent or where you refuse to consent in the first place, you will still be served with advertising but that may be less relevant to you as it will not be tailored to your interests. 3. What Personal Data Does Synqua Games Collect From Mobile Games and Services.
For all the purposes listed above the data that Synqua Games collect is limited to:
4. With Whom Your Personal Data May Be Shared
We may share any information we receive with service providers. The types of service providers (processors) to whom we entrust personal data include service providers for: (i) provision of IT and related services; (ii) provision of information and services you have requested; (iii) payment processing; (iv) customer service activities; and (v) in connection with the provision of the Services. Synqua Games has executed appropriate contracts with the service providers that prohibit them from using or sharing personal data except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements.
Marketing Partners. Through our Services, Synqua Games may allow third-party advertising partners to set tracking tools (e.g., Cookies) to collect the following information within our Services:
These advertising partners may use this information (and similar information collected from other websites) to measure how effective ads are for delivering targeted advertisements to you about our games within their networks. This practice is commonly referred to as “interest-based or targeted advertising.” We may allow access to other data collected by the Services to facilitate the transmittal of information that may be useful, relevant, valuable, or otherwise of interest to you.
Business Partners. Synqua Games may share personal data with our Business Partners including but not limited to analytic companies and affiliates for our and our affiliates’ internal business purposes or to provide you with the Services that you have requested.
Synqua Games does not share your personal data with third parties without your prior consent in the countries where collecting users’ consent may be required by applicable laws and regulations. When you consent to the collection of data for advertising and analytics purposes, we may share the data listed above with the following categories of recipients:
5. Cookies
Cookies are very small text files that companies place on your device when you visit or use some sites, applications, or other web-based services to help identify a computer, browser, or device. We use cookies, web beacons, internet log files, and similar tracking technologies (ours and from third-party providers) to allow our Services to function; maintain your preferences and settings; provide enhanced features; analyze how users use our Services; combat fraud; prevent violations of our EULA and policies; and to provide you with targeted advertising based on your interests. If you choose to provide us with information, it may be linked to the information collected by cookies and similar technologies including advertising cookies.
Cookies are used to identify a computer, browser, or device. Certain cookies are necessary for the Services to function and others let us to provide you with an enhanced experience. You can disable cookies on your device or set your browser to alert you when we or others send cookies to your device but disabling cookies may affect your ability to use certain Services. For more information, including details of specific cookies we use, applicable for the Service, see the cookie preference tool or visit the cookie policy posted on the Service you are visiting.
You can set your web browser to warn you about attempts to place Cookies on your computer or limit the type of Cookies you allow. Please be advised that if you disable Cookies, you may lose some of the features and functionality of our Services because the Cookies are necessary to track and enhance your game activities.
6. Your Rights
You have certain rights in connection with your personal data and how we handle it. You can exercise these rights at any time by contacting us via any of the methods set out in the Contact Us section below.
Those rights include:
7. Children
You must be over 13 years old to play our games and use our Services. We do not collect personal data from anyone under 13 years old person knowingly and willfully. However, if the Services are used by such person in contradiction to this Policy, we may collect personal data from such person. If you believe that we might have any information from or about a child under 13 years old (or under 16 years old in certain jurisdictions in the European Union countries and/or districts), please Contact Us.
8. International Transfer
All personal data collected or stored by Synqua Games or its business partners may be stored anywhere in the world, including, but not limited to, in the Republic of Turkey, the United States, the European Union, in the cloud, on our servers, and on the servers of our service providers. When we transfer your personal data internationally, we will take reasonable steps to ensure that it is treated securely, lawfully and in the manner, we describe here. Please note that laws vary from jurisdiction to jurisdiction, so the privacy laws applicable to the places where your personal is transferred to or stored, used or processed in may be different from the privacy laws applicable to the place where you are resident.
By providing your personal data to us, you consent to the storage of your personal data in the above-mentioned locations.
If you are using our Services from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal data to Turkey and the United States and to processing of your data globally.
By choosing to visit our website, utilize the Services or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Policy will be governed by the laws of Republic of Turkey and the adjudication of any disputes arising in connection with Synqua Games or the Website will be in accordance with the terms of Terms of Service.
9. Security
The personal data that you provide to Synqua Games is stored on servers that are located in secured facilities and protected by protocols and procedures designed to ensure industry-standard security of such data such as firewalls and data encryption. However, no server, computer or communications network or system or data transmission over the internet can be guaranteed to be 100% secure. As a result, while Synqua Games strives to protect your personal data, Synqua Games cannot ensure or warrant the security of any personal data you transmit to Synqua Games or through the Services.
By using the Services or providing personal data to us, you agree that we may communicate with you electronically regarding security privacy, and administrative issues related to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services or sending an e-mail to you.
10. Retention
We retain your data for as long as your account is active or as needed to provide you the Service.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time and we will post the updated Privacy Policy on this page. Any new policy will be effective from the date it is published by us.
12. Contact Us
To communicate with us and/or use your rights specified under this Privacy Policy please contact us at: hello@synqua.com
Synqua Games Pvt Ltd is a technology and entertainment company that designs, develops, and publishes mobile games and mobile apps. This Policy governs and details the main principles that Synqua Games applies to the data we collect and process to develop, publish and monetize websites, mobile games, and applications (collectively the “Services”).
Your privacy and the security of your personal data is, and will always be, enormously important to us. Where this Policy refers to "personal data" it is referring to any information that relates to an identified or identifiable living individual.
This Policy applies to websites, mobile applications, forums, and every kind of blog of Synqua Games and any other online or offline services provided by Synqua Games. It also applies to our marketing and advertising activities on all platforms and other services that we may provide to you from time to time.
Under this Policy, your personal data shall be processed in order to provide the Services once you download our mobile application, access and/or play our games, or interact with our websites or other Services. If you have any other concerns about providing data to us or it being used as described in this Policy you should not use our games or other Services.
2. Why We Collect Personal Data
When you install our mobile games and use our Services, we can or our partners can collect and process some of your data for different legitimate purposes. You will find below explanations regarding the reasons why we may collect data and the legal bases Synqua Games relies on in each case.
We and/our partners may collect data:
- To provide you with the Services you asked for;
- To run analytics and understand how users interact with our Services in order to continuously improve it either directly or through third-party partners; and
- Legal basis for third-party analytics - In the countries where collecting users’ consent may be required by applicable laws and regulations, Synqua Games only shares personal data collected through Synqua Games apps with third-party partners that provide Synqua Games with analytics services.
- Legal basis for first-party analytics – Legitimate interest. Synqua Games collects user data for the purpose of its own internal analytics tools. Data is used for the sole purpose of Synqua Games analytics tool and is not shared with any third parties. This data processing is based on the legitimate interest of Synqua Games
- To serve advertising tailored to the preference and interests of our users and allow Synqua Games to continue to provide free services and products.
- Legal basis –In the countries where collecting users’ consent may be required by applicable laws and regulations, Synqua Games only processes or shares personal data collected through Synqua Games apps for personalized advertising purposes once you express your consent through the pop-up notice included in one of our apps and/or mobile game.
For all data processing activities that rely on users’ consent, you can withdraw your consent at any time from the “settings” page in our various applications. Please only note that in the case where you withdraw your consent or where you refuse to consent in the first place, you will still be served with advertising but that may be less relevant to you as it will not be tailored to your interests. 3. What Personal Data Does Synqua Games Collect From Mobile Games and Services.
For all the purposes listed above the data that Synqua Games collect is limited to:
- Your IP address;
- Your Mobile Advertising ID (which are technical identifiers developed by mobile operating systems for advertising purposes which remain under your control and can be reset or erased at any time in through your device settings);
- Technical information about the device you use and your connection (user agent, type of connection, timestamp);
- Location information without direct and identified address; and
- Data pertaining to your activities on our applications and notably the way in which you interact with our applications (for instance, how and when you use our applications) and with the advertising served in our applications (for instance, number of ads served, potential clicks).
4. With Whom Your Personal Data May Be Shared
We may share any information we receive with service providers. The types of service providers (processors) to whom we entrust personal data include service providers for: (i) provision of IT and related services; (ii) provision of information and services you have requested; (iii) payment processing; (iv) customer service activities; and (v) in connection with the provision of the Services. Synqua Games has executed appropriate contracts with the service providers that prohibit them from using or sharing personal data except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements.
Marketing Partners. Through our Services, Synqua Games may allow third-party advertising partners to set tracking tools (e.g., Cookies) to collect the following information within our Services:
- performance data (like the number of clicks on an advertisement);
- certain technical information (for example, IP addresses, non-persistent device identifiers such as Advertising ID and de-identified persistent device identifiers such as a hashed Android ID);
- your social network ID;
- other contextual data about your gameplay (for example, your level and session length); and
- pseudonymous data, not directly identifying information (e.g., OS name and versions, device models, timestamp).
These advertising partners may use this information (and similar information collected from other websites) to measure how effective ads are for delivering targeted advertisements to you about our games within their networks. This practice is commonly referred to as “interest-based or targeted advertising.” We may allow access to other data collected by the Services to facilitate the transmittal of information that may be useful, relevant, valuable, or otherwise of interest to you.
Business Partners. Synqua Games may share personal data with our Business Partners including but not limited to analytic companies and affiliates for our and our affiliates’ internal business purposes or to provide you with the Services that you have requested.
Synqua Games does not share your personal data with third parties without your prior consent in the countries where collecting users’ consent may be required by applicable laws and regulations. When you consent to the collection of data for advertising and analytics purposes, we may share the data listed above with the following categories of recipients:
- Marketing Partners: that allow us to monetize the ad inventory of our apps and provide users with free products and services.
- Facebook -https://www.facebook.com/about/privacy
- AdColony - https://www.adcolony.com/privacy-policy
- Applovin - https://www.applovin.com/privacy
- Chartboost - https://answers.chartboost.com/en-us/articles/200780269
- Fyber - https://www.fyber.com/privacy-policy/
- Google AdMob - https://policies.google.com/privacy
- InMobi - https://www.inmobi.com/privacy-policy/
- IronSource - https://developers.is.com/ironsource-mobile/air/ironsource-mobile-privacy-policy /
- Mintegral - https://www.mintegral.com/en/privacy/
- Ogury - https://ogury.com/privacy-policy/
- Pangle - https://www.pangleglobal.com/privacy
- Snap - https://snap.com/en-US/privacy/privacy-center
- Tapjoy - https://www.tapjoy.com/legal/tapjoy-users/#privacy-policy
- TikTok - https://www.tiktok.com/legal/privacy-policy-us?lang=en
- Unity Ads - https://unity3d.com/legal/privacy-policy
- Vungle - https://vungle.com/privacy/
- Business Partners and Analytic Companies: that provide us with tools and technologies that allow us to better understand how users interact with our services and will help us improve it. Those partners also usually collect data via their own SDKs. You will find a list of our partners implementing analytical SDKs through our applications hereafter:
- Appsflyer - https://www.appsflyer.com/legal/privacy-policy/ GameAnalytics - https://gameanalytics.com/privacy/ Google Analytics -https://policies.google.com/privacy Firebase/Crashlytics- https://firebase.google.com/support/privacy
- Authorities: only to the extent we are obliged to by applicable laws and regulations.
5. Cookies
Cookies are very small text files that companies place on your device when you visit or use some sites, applications, or other web-based services to help identify a computer, browser, or device. We use cookies, web beacons, internet log files, and similar tracking technologies (ours and from third-party providers) to allow our Services to function; maintain your preferences and settings; provide enhanced features; analyze how users use our Services; combat fraud; prevent violations of our EULA and policies; and to provide you with targeted advertising based on your interests. If you choose to provide us with information, it may be linked to the information collected by cookies and similar technologies including advertising cookies.
Cookies are used to identify a computer, browser, or device. Certain cookies are necessary for the Services to function and others let us to provide you with an enhanced experience. You can disable cookies on your device or set your browser to alert you when we or others send cookies to your device but disabling cookies may affect your ability to use certain Services. For more information, including details of specific cookies we use, applicable for the Service, see the cookie preference tool or visit the cookie policy posted on the Service you are visiting.
You can set your web browser to warn you about attempts to place Cookies on your computer or limit the type of Cookies you allow. Please be advised that if you disable Cookies, you may lose some of the features and functionality of our Services because the Cookies are necessary to track and enhance your game activities.
6. Your Rights
You have certain rights in connection with your personal data and how we handle it. You can exercise these rights at any time by contacting us via any of the methods set out in the Contact Us section below.
Those rights include:
- Access to personal data: You have the right to access your personal data that Synqua Games is using.
- Correction or deletion of personal data: You have the right to ask Synqua Games to correct or complete your personal data if it is wrong or incomplete. You may also have the right to ask Synqua Games to delete your personal data when certain conditions apply.
- Restriction on processing of personal data: You may have the right to ask Synqua Games to restrict the use of your personal data, when certain conditions apply.
- Object to processing of personal data: You may have the right to object to the use of your personal data by Synqua Games, when certain conditions apply.
- Portability of personal data: You may have the right to receive your personal data in a structured and commonly used format so you can use this data with another company when certain conditions apply.
7. Children
You must be over 13 years old to play our games and use our Services. We do not collect personal data from anyone under 13 years old person knowingly and willfully. However, if the Services are used by such person in contradiction to this Policy, we may collect personal data from such person. If you believe that we might have any information from or about a child under 13 years old (or under 16 years old in certain jurisdictions in the European Union countries and/or districts), please Contact Us.
8. International Transfer
All personal data collected or stored by Synqua Games or its business partners may be stored anywhere in the world, including, but not limited to, in the Republic of Turkey, the United States, the European Union, in the cloud, on our servers, and on the servers of our service providers. When we transfer your personal data internationally, we will take reasonable steps to ensure that it is treated securely, lawfully and in the manner, we describe here. Please note that laws vary from jurisdiction to jurisdiction, so the privacy laws applicable to the places where your personal is transferred to or stored, used or processed in may be different from the privacy laws applicable to the place where you are resident.
By providing your personal data to us, you consent to the storage of your personal data in the above-mentioned locations.
If you are using our Services from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal data to Turkey and the United States and to processing of your data globally.
By choosing to visit our website, utilize the Services or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Policy will be governed by the laws of Republic of Turkey and the adjudication of any disputes arising in connection with Synqua Games or the Website will be in accordance with the terms of Terms of Service.
9. Security
The personal data that you provide to Synqua Games is stored on servers that are located in secured facilities and protected by protocols and procedures designed to ensure industry-standard security of such data such as firewalls and data encryption. However, no server, computer or communications network or system or data transmission over the internet can be guaranteed to be 100% secure. As a result, while Synqua Games strives to protect your personal data, Synqua Games cannot ensure or warrant the security of any personal data you transmit to Synqua Games or through the Services.
By using the Services or providing personal data to us, you agree that we may communicate with you electronically regarding security privacy, and administrative issues related to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services or sending an e-mail to you.
10. Retention
We retain your data for as long as your account is active or as needed to provide you the Service.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time and we will post the updated Privacy Policy on this page. Any new policy will be effective from the date it is published by us.
12. Contact Us
To communicate with us and/or use your rights specified under this Privacy Policy please contact us at: hello@synqua.com
